Parent Communication and Contact Protocol: How to Contact Us

At Jubilee, we value positive partnerships with parents and carers and are committed to clear and effective communication. To ensure that enquiries are directed to the appropriate member of staff and dealt with as efficiently as possible, please follow the guidance below.

Whilst we aim to respond promptly, response times may vary. Emails received during weekends, school holidays or school closure periods will be responded to when staff return to work.

How to Report Your Child’s Absence

All pupil absences must be reported via ParentMail.

If your child is unable to attend school, please record their absence using the ParentMail app as soon as possible on the day of absence.

You do not need to email the school to report an absence.

The only exception is where you need to provide supporting evidence for your child’s absence, such as:

• Medical appointment letters
• Hospital appointment notifications
• Other relevant documentation that we have requested

In these circumstances, supporting evidence may be emailed to the school as required.

Urgent Matters – Telephone Only

If your message is urgent or time-sensitive, you must telephone the school on 0208 806 5446. Urgent messages must not be sent via email, as emails are not monitored continuously throughout the day and may not receive an immediate response.

Examples of urgent matters that must be telephoned include:

• Changes to collection arrangements after 12.00pm
• Emergencies
• Safeguarding or welfare concerns
• Any matter requiring action on the same day

If your matter is urgent, you must telephone the school directly to ensure your message is received.

Collection Arrangements

To ensure that collection arrangements can be communicated to staff in good time, any changes to who is collecting your child should be communicated to the school before 12.00pm on the day of collection.

Any collection changes notified after 12.00pm must be telephoned directly to the school on 0208 806 5446.

Please do not rely on emails sent after 12.00pm, as these may not be seen in time to ensure the message reaches your child’s class before the end of the school day.

General Email Guidance

When emailing the school, please check that your message:

• Is addressed to the relevant member of staff
• Includes your child’s full name (not just first name)
• Includes your child’s class

For example:

• FAO: Class Teacher
• FAO: Phase Leader

Please note that class teachers may not be able to respond during teaching hours. Emails should not be used for urgent matters or issues requiring action on the same day.

Who To  Contact?

Your child’s Class Teacher should always be your first point of contact for any questions or concerns relating to:

• Achievement and progress
• Behaviour
• Wellbeing
• Learning
• The curriculum
• Day-to-day classroom matters

Class teachers know your child best on a daily basis and are often able to address concerns quickly and effectively. If, after communicating with the Class Teacher, further support is required, parents may then contact the Phase Leader for your child.

Phase Leaders

For concerns that require further support or resolution, please contact the relevant Phase Leader.

If a concern remains unresolved after contact with the Class Teacher and Phase Leader, parents may contact a member of the Senior Leadership Team.

• Early Years (Nursery and Reception): Kate
• Key Stage 1 (Years 1 and 2): Alice
• Lower Key Stage 2 (Years 3 and 4): Sheilla
• Upper Key Stage 2 (Years 5 and 6): George
• Deputy Head: Sheilla
• Headteacher: Josh

Additional Areas of Responsibility

• Playcentre: Kay
• Sports: Mark
• Music: John
• Finance and Payments: Nessan
• Payment for Trips: Eileen

Leave of Absence During Term Time

Requests for leave of absence during term time should be submitted using the school’s Leave of Absence Request Form.

Please refer to the school’s Attendance Policy for further information regarding authorised and unauthorised absences.

How to Keep Informed

To ensure you receive important school communications, including the weekly newsletter sent every Friday on ParentMail, please download the ParentMail app and ensure your contact details are kept up to date.

The weekly newsletter contains:

• A weekly message from our Headteacher, Josh Cardale
• Information about upcoming events and activities, trips and visits
• School news and reminders
• Term dates and holiday information
• Helpful Links

Follow Us on Instagram

We encourage all families to follow our school Instagram account: @jubilee_n16

This is a great way to stay connected with school life and keep up to date with events, celebrations, reminders and activities taking place across the school.